Basics but Important Facts of CRM

In this post ,will cover fundamental facts of CRM

What is CRM:

CRM  is a tool where organisation can manage its Suspect/Prospect/Client very well. In growing organisation especially in SME Segment, CRM plays a very critical role to maintain there clientage and growth.

Types of CRM:

There are different types of CRM Tools available in market. Following three tools are basic and sufficient to start with:

1.      Sales CRM (To take care Pre Sales Activity)

2.      Service CRM (To take care Post Sales Activity)

3.      Marketing CRM (To promote product/service)

We will understand CRM  to discuss on following   points

1.      Importance of CRM

2.      Benefits of CRM

Importance of CRM:

Every product has specific sales cycle and takes time to convert. In daily routine companies mainly focus on fresh leads and works on very proactively and whereas old leads become neglected, and might be give huge business to them.  Companies especially SME  keep their client data in following ways:

1.      Diary

2.      Email

3.      Excel

4.      Mobile


We all know that these tools are not meant for CRM activity.  There are best CRM Software in India. So we have to choose appropriate CRM tool which help to faster grow business.

Benefits of CRM:

1.      Best management of Leads

2.      Best management of contacts (suspect database)

3.      Best management of Follow ups.

4.Best management of AMC clients

……..+many more

Some of the software companies provide mobile app also along with system version of CRM. It will help users to update activity on the go and management always get update MIS information of his business.

We have covered basic information about CRM, In coming  post will cover advance usage of CRM.    If a business start with proper CRM software application, surely will see great success in business.

The Business’s Benefits of ERP Software Implementation

As a result of computer technology grow in the beginning of 1990’s, standard procedures of business logistics like manufacturing resource planning (MRP II) and material requirements planning (MRP) could grow and also merge into ERP system.

The ERP system allowed lots of different business aspects to be integrated into single thorough logistic system that afterward improved to cover various business aspects beyond manufacturing. The development of this technology was very fast so that by the middle of 1990’s ERP software has been having capability to handle all enterprise core functions. Now best online billing software in India is a vital asset to corporations, governments, non-profit organizations and so forth.

The beginners to the business as well as manufacturing area, ERP perhaps seem confusing at the first time because various systems can fall under the definition of ERP. As a typical rule of thumb, almost all ERP systems include best practice, which mean they’re already developed to perform at maximum efficiency according to the requirements of the specific industry they have been designed for. Take into account that while the term best practice relates to commonly recognized methods of doing things, the ERP system implementation can vary a bit among developers. It should not be a problem since almost all ERP system let the customers to customize those standards to fit their requirements.

Due to ERP systems development, organizations have the ability to perform productivity and efficiency much better which it means higher profits for the organization as well as better service for customers. The capability to monitor and also organize a variety of business aspect like manufacturing, sales, marketing, inventory management, finance, accounting, distribution, project management and human resources with single complete software has really changed the business face forever, enabling a much better control and oversight over the numerous of components that affect to profitability and service, as well. Without having ERP system it is a good guess that a business expansion is going to be much more difficult and more expensive today.

There are various components to consider when choosing the proper ERP system for your organization such as scalability, the capability to integrate with existing legacy systems and how receptive the staff members will be. When it comes to demo testing you ought to have your employees who will be using the ERP software the most test it out too and have feedback from them on it in order to get some ideas of what features along with your business aspect you would like to the software to handle prior to viewing a demonstration otherwise the software developers will only focus on the software strengths. Please visit to my site for those who are interested the information regarding ERP system basic and its evolution as well as tips for finding right Best ERP Software in Delhi/NCR for small and midsize manufacturers.

Best ERP Software in India

Best ERP Software OF India

The best ERP software for your small or mid-sized business will offer all of the capabilities you need at a price you can afford, and will be upgrade ready so it can grow as your business grows. To find the best ERP software for your firm, you’ll need to a conduct comprehensive research, which will mean a thorough investigation of white papers, a review of online product demonstrations and possible meetings with ERP software consultants or product representatives who can clearly outline the best ERP software product and service packages available for your business.

Before you begin your search for this software, you’ll want to conduct a complete diagnostic evaluation of your current front and back office software capabilities. Make the most of all the diagnostic resources available to you, including your employees. Examine every step of your workflows and determine your areas of strength and weakness. Identify all areas where productivity slowdowns tend to occur or where data access capabilities are needed but limited. This will be the information that forms the foundation of your search for the best ERP software infrastructure, whether you decide to invest in a server system and IT staff of your own or whether you investigate the option of a hosting solution or software service provider. This data can also help you determine which products best meet your needs and offer optimal functionality for accounting, human resource management, customer relationship management and payroll.

The earliest forms of ERP software and integrated business solutions were designed in response to specific demand that arose in the manufacturing sector during the late 1980s and early 1990s. Process and product manufacturing firms at that time were looking for the best ERP software that could integrate the multiple isolated software platforms run by separate departments into a single streamlined, standardized server infrastructure.

The first ERP systems, called manufacturing resource planning systems, were expensive, complex and unreliable, but they were still a vast improvement on the legacy systems they replaced, and their popularity grew quickly within and beyond the manufacturing sector. Demand for ERP systems at the high budget, larger enterprise business level grew to a fever pitch at the approach of the new millennium, as business owners rushed to upgrade their systems before the transition. But a few years later, the high budget market began to cool. Since that time, developers and providers have been engaged in an ongoing effort to remain competitive by turning their attention downstream and looking for ways to appeal to smaller and smaller business clients. The best erp software for the small business market is both capable and affordable, and can be run on remote server systems owned by hosting solutions and software service providers. To know more about best erp software in India, visit us now!

Why ERP Implementations are Fails and How to Overcome it:

Most of businesses, adopts ERP for not only to sorted-out present problems but also to take care future challenges. Generally, business owners take decision to purchase ERP for following reasons:

1. To adopt a set process in organisation

2. Management of inventory/production control

3. Security of financial data

4. Ease of access

5. Technology adoption

5. Future growth

Its mutual responsibility of end user and ERP company to success its implementation. Apart of strong documentation, both have their mindset to take it forward to the end. All things go very smooth when both the parties get sync, once its breaks, problem arises and projected get delayed and sometimes scraped. Both parties blame each other for failure of ERP project. This is not a good sign for both the parties. At one end where businesses lost their investment of time and capital, Service provider Company lost their credibility in market.

How to overcome it:

There are some points to take care by organizations:

1. Clear understanding about requirement and process

2. Understanding of limitations of proposed ERP.

3. Provide sufficient help and coordination with project team.

4. Adherence of timeline of project.

5. Acceptance of ERP among users.

6. Review of ERP Project at certain time interval.

Points for ERP Organisation/Service Provider

1.     Thorough Study of business process of client.

2.     Detailed documentation before start project.

3.     Adherence of timeline of project.

4.     Proper Coordination with different stack holders.

5.     Review of project at certain time interval.

If we consider above points, somehow we can increase possibility of successful implementation of ERP project.

What is the right time to adopt/purchase an ERP system.

Most of the companies take their start with small level and gradually – slowly pick up growth and become large organization. As a small organization, business owner handles most of the responsibilities on its own. As the organisation grown up and reach at certain level, complexity occurs and  it is very much  difficult to manage multiple things for business owner simultaneously. It is the time when organisation requires a well defined system to manage all verticals of business. In other scenario, this situation occurs from first day of inception in case of quite larger setup of organisation.

In a broad concept we can take following scenarios

1.      Based on number of employees: it is very difficult to put exact number of employees to manage by an individual and do corresponding task (ie on boarding, training, attendance, leave records, shift management in case of manufacturing unit, salary, payroll, Performance Appraisal, Record management up to exit formalities). On an average, an organisation having more than 50 employees need a well defined system to manage all above things.

2.      Based on number of Items/Product: Generally the perception is that, It is comparative easy to manage stock item for a trading organisation with manufacturing .But for trading organisation also, it is depend upon the number of SKUs, segment like auto parts or electronic part distributors/dealers having SKUs from 5000-50000 or even more than it, require ERP System. For manufacturing organisation where

Production planning to asses’ availability of raw material, machine and manpower. Costing is also important factor while planning. WIP exist and multiple work orders are process on shop floor/assembly line for make to stock or against Purchase order. Multiple machines are involved in production process, it has to be take care capability of machine, scheduling of service and alternate option in case of breakdown of particular machine.  Allocation of resources on the basis of work orders. Proper management of wastage, bi- product, scrap etc.

3.Based on locations: If business runs on multiple locations, require proper management of each location and MIS accordingly.

Hope, this will help to mass of people who are planning to purchase ERP Software Application.


BEST HRMS/ Payroll Software Of India

Human Resource is very important parts of any organization .There are several software in HRMS Payroll Software in India. Software should be takes care of all aspect of HR Department. It starts from recruitment process and ends up exiting management.

There could be more elements involve depends upon size of organization. Like boarding of new employee, KRA/Goal setting, performance appraisal document management, salary process and related MIS reports.

Some of software only focuses HR functionality and specific software focus only payroll functionality. Employee Self Service (ESS) is also important part of HRMS software application. It should be capable to handle leave management, claim management etc., which are fully operated through Employee especially for field force. Employee has to clear about their work/Goals/KRAs and other side your organization have to ensure about their salary/incentives/training/development/motivation. To manage all these things, require a proper system through which your orgnisation can easily do it.

There is multiple software available in market for payroll is whose has maximum features to take care all levels of organization. Main core functionality for Indian software should be flexibility or can customize at front end. There are very much versatility in terms of payroll systems, especially in factories the level of complexity is increase. Employees are work in multiple shift, their wages are based on skill, semi skill and untrained category.

There are difference in salary on the basis of white collar and blue collar job. A perfect payroll software comply all statutory compliances like ESI, PF, Gratuity ,Bonus etc and can be configure as per the requirement of the client.


What is ERP:

The meaning of ERP is “Enterprise Resource Planning” means how you can do planning of your resources to get maximum output. There could be multiple resources which help you to get business. We will take resources one by one.

Human Resource or man power: It is a very important part of your business. Your’s employee has to clear about their work/Goals/KRAs and other side you have to ensure about their salary/incentives/training/development/motivation. To manage all these things, require a proper system through which you can easily do it.

Second Resource, we can take Material/Product/Services in which you deal. Proper management of material is very important to run business. For manufacturer, it is very crucial because they have to take care availability of raw material as per the order in present and in future. As a distributor or trader, you have to ensure proper availability of running item as well keep eye on non moving item also.

Third Resource, we can take Machines that helps you to get the things faster. For manufacturer it can be machines or tools which help in production and for distributors or traders it can be computer/printer/bar code scanner etc. as per the nature of business. You have to do service/update in a regular interval, otherwise either it stop working or performance will be slow, which directly hamper your business.

Fourth Resource,we can take Money. All knows about its importance and value. Proper management of ARAP (Account Receivable and Account Payable ensure your image/goodwill in market.

So, we saw there are multiple things a business has to do to run his business properly and we can not do all these things manually, we require a proper system to manage all these things.

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